Our Guarantee

When you invest in an Aldric Voss timepiece, you invest with complete confidence. We stand behind every watch we sell — unconditionally.

The Aldric Voss Promise

We understand that purchasing a fine mechanical watch online requires trust. You cannot hold the watch in your hands before buying, examine the movement under a loupe, or feel the weight of the case on your wrist. That is why the Aldric Voss Guarantee exists — to ensure that your decision to purchase from us carries absolutely no risk.

Our guarantee is built on four unshakeable pillars that govern every transaction we make.

1. Authentic Mechanical Craftsmanship

Every timepiece offered by Aldric Voss is exactly as described. We are uncompromising in our product curation and our commitment to honest representation. All movement specifications, case materials, water resistance ratings, and features stated in our product listings are accurate. If any product ever fails to match its description, we will make it right — immediately and without question.

2. One-Year Warranty — Guaranteed

Every watch you purchase from Aldric Voss is protected by a full 1-year warranty covering all manufacturing defects and mechanical failures arising under normal use conditions. This is not a passive document — it is an active commitment. If your watch develops a fault covered under our warranty, we will repair it, replace it, or refund it. No bureaucracy, no unnecessary delays.

• Full coverage of manufacturing defects for 12 months.
• No hidden clauses or exclusions beyond fair wear and tear.
• Warranty service handled directly by our team.
• Repair, replacement, or refund — your choice.

3. 30-Day Satisfaction Return

We offer a full 30-day return window — more than double the minimum required by EU consumer law. If, for any reason, you are not completely satisfied with your purchase within 30 days of receiving it, simply contact us and we will process your return and refund promptly, provided the watch is returned in its original, unworn condition with all packaging.

We extend this window not because we are required to, but because we are confident in the quality of what we sell and committed to the satisfaction of those who trust us.

4. Secure & Professional Packaging

Your timepiece will arrive packaged with the care it deserves. We take full responsibility for the condition of your watch up until the moment it is delivered to your door. Each order is carefully inspected prior to dispatch. Should your order arrive in a condition that does not meet your expectations due to transit damage, we will resolve the matter in full, including covering all associated costs.

Our Customer Care Commitment

Behind every policy, every guarantee, and every product listed on aldricvoss.com is a team of individuals who genuinely care about your experience. We are reachable at support@aldricvoss.com and committed to responding within 2–3 business days. We will not leave you without an answer.

At Aldric Voss, your satisfaction is not a metric — it is our standard.